There is an old saying. You may have heard of it.
The Customer is always right.
However, there is a movement and a suggestion that this is not always the case.
The above article from the Huffington Post gives 5 reasons why businesses are starting to abandon this concept They are;
1.It makes Employees unhappy
2.It gives abrasive customers an unfair advantage.
3.Some customers are bad for business.
4. It results in bad customer service.
5.Some customers are just plain wrong.
Of course, you can the reasons behind why they believe the customer is NOT always right.
The question is, do you agree with them?