Down the street from my house is a place called Gratitude Cafe. It’s a Vegetarian restaurant. It has a neat concept. There are game boards, it has a relaxing concept, and the food reviews are generally pretty strong.
However, the reviews on the service have been very negative. There were comments on how a waitress talked down to customers. Or publicly embarrassing waitress or cooks. It has got a nickname of “Attitude Cafe”.
So after a friend of mine went there, I decided to check it out. I did not have a bad experience, however in the back of my mind I wondered if I was going to get yelled at.
There are many options on where you can post or get a review on a restaurant. You would think, it should impact service, but at times it doesn’t.
But before you go to a restaurant, do you check out reviews? Does that impact your decision?